Frequently Asked Questions
All of the personal information used on floofers is securely stored on our database and is not sold or shared with any other entity and abides by the data and privacy policy.
12 hour (Same day cancellation)
The pet owner has cancelled within 12 hours of the booking, they’ll receive no refund for the first 7 days of the booking, and a 100% refund for any days after that.
24 hour (1 day cancellation)
The pet owner has cancelled 24 hours before the booking, they’ll receive 50% refund for the first 7 days of the booking and a 100% refund for any days after that.
72 hour (3 day cancellation)
If the customer cancels 3 days (72 hours) before the booking begins, they’ll receive an 80% refund for the first 7 days of the booking, and a 100% refund for any days after that.
Dog walking and Doggy Day care always have a 3 day cancellation policy. Once the booking has started, a refund is not always possible and the Floofers team will assess the situation.
Neither the pet carer or pet owner can cancel the booking online once a booking has started. Please email our customer service team on contact@floofers.com.au with your name, booking number and reason for cancellation.
Floofers can waive the cancellation policy due to any extenuating circumstance such as; –
Death in the family – Death of the pet – COVID-19 illness – Natural disasters – Government regulations – Other tragic circumstances