Refund & Cancellation

12 hour  (Same day cancellation) 
The pet owner has cancelled within 12 hours of the booking, they’ll receive no refund for the first 7 days of the booking, and a 100% refund for any days after that. 

24 hour  (1 day cancellation) 
The pet owner has cancelled 24 hours before the booking, they’ll receive 50% refund for the first 7 days of the booking and a 100% refund for any days after that.  

72 hour (3 day cancellation) 
If the customer cancels 3 days (72 hours) before the booking begins, they’ll receive an 80% refund for the first 7 days of the booking, and a 100% refund for any days after that. 

Dog walking and Doggy Day care always have a 3 day cancellation policy.  

Once the booking has started, a refund is not always possible and the Floofers team will assess the situation.  

Neither the pet carer or pet owner can cancel the booking online once a booking has started. Please email our customer service team on contact@floofers.com.au with your name, booking number and reason for cancellation. 

Floofers can waive the cancellation policy due to any extenuating circumstance such as; –  

Death in the family – Death of the pet – COVID-19 illness – Natural disasters – Government regulations – Other tragic circumstances